We (Consumonics Ltd (RepairTV)) provide no refunds for our call out charges or initial inspection fee. Further we do not provide a refund for any incremental labour costs unless there has been faulty workmanship on the part of any of our employees. Where costs are incurred for parts, refunds will only be accepted within the first 7 days of the repair and the part has developed a fault.
Also please note that if the part is no longer being manufactured for your set, then we will give you an option to install any used or refurbished part, but it excludes any warranty being provided (We DO NOT give warranty on used/refurbished parts). In any circumstance, if any spare is no longer available at all, then we can return the set to you or send it for safe disposal, BUT no refunds to the callout fee or diagnosis fee will be applicable as that is our service cost to the customer.
To make an enquiry, please call us on 0208 337 8000 or email us at enquiries@repairtv.co.uk. Please make sure to have your job number at hand when calling us so we can attend to your enquiry as quickly as possible.
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